Cancellation Policy

Orders arising hereunder may be changed or amended only by written agreement signed by both Buyer and Seller, setting forth the particular changes to be made and the effect, if any, of such changes on the price and time of delivery. Buyer may not cancel any order unless such cancellation is expressly agreed to in writing by Seller and accepted by Seller. In such event, Seller will advise Buyer of the total charge for such cancellation, and Buyer agrees to pay such charges, including, but not limited to, storage and shipment costs, costs of packaging, costs of producing non-standard and standard materials, costs of purchasing non-returnable materials, cancellation costs imposed on Seller by its suppliers, and any other cost resulting from cancellation of this order by Buyer which is permitted by Seller. Made to order Custom Synthesis or Custom Synthesis formulationsare not cancelable.

Customer Service: 1-800-322-1174 ; Main Number/Reception: 1-978-749-8000

For Domestic Requests (US and Canada) email: cilsales@isotope.com

For International Requests (outside US and Canada) email: intlsales@isotope.com

Note: when emailing either of the email addresses listed above, please be sure to include your complete contact information, including company, address and phone number. It is also helpful to include an  Application Area of Interest such as any of the following: MS, NMR, NMR + MS, Environmental, Environmental + MS, Trace Element Analysis, Breath Test, CTM, Custom Synthesis, Deuterium, Forensics, Gases, Nuclear Medicine.

For Accounting Requests (Invoices/Payment Inquiries) email: ar@isotope.com

Cambridge Isotope Laboratories, Inc.
3 Highwood Drive
Tewksbury, MA 01876

CIL Account Coordinators are available from 8:00 A.M. to 5:00 P.M. Eastern Standard Time Monday through Friday.